Outsourcing and Managing HR Service Partners Certification Course: T12
Take the Guesswork Out of Outsourcing
This intermediate-level course covers the steps for selecting and managing compensation, benefits and other HR service partners. Participants will have an opportunity to discuss issues that arise when deciding whether outsourcing a particular function is appropriate for the organization. In addition, the course addresses which type of service partner a company may need, what performance expectations are appropriate and how to know if a service partner’s resources and expertise are appropriate for an organization’s needs. On the third morning, an optional certification exam covers the content of this course.
Learn the four approaches to outsourcing
Find out how to build a business case for outsourcing a process or function
Examine the steps needed when selecting the appropriate service partner
Discover how to negotiate and finalize a contract
Cover the logistical issues related to the transition to a new service partner
Gain an understanding of how to build and monitor the partnership
Examine how to terminate or re-bid the service partner relationship when contract expires
Who Should Attend
This course is designed for middle to senior-level benefits and HR professionals responsible for selecting and managing outside service partner and consultant relationships.
What You Will Learn
Making the Decision to Outsource
The outsourcing cycle
Types of outsourcing
Four approaches to outsourcing
What is typically outsourced
Why consider outsourcing
Building the business case
Skill sets for selecting and managing HR service partners
Selecting an HR Service Partner
Forming the selection team
Assessing the situation
RFI basics
RFP basics
Drafting an RFP
Judging the bidders
Making the decision
Documenting the decision
Presenting the final selection
Negotiating and Finalizing the Contract
The letter of intent
The contract and its content
Contract provisions by plan type
Negotiation power
Final contract review
Implementation and Transition to the New Service Partner
Planning the transition
Selecting the implementation team
Documenting the transition
Logistical issues
Communicating the transition
Managing the Relationship
Building the partnership
Client/service partner etiquette
Monitoring performance
Service partner issues and challenges
Resolving disputes
Completion of the Contract Term
Termination prior to end of contract period
Completion of contract period
The decision to “insource”
Determining whether to renew/renegotiate vs. rebid
Consider Bringing This Course to Your Location This professional development program and others offered by WorldatWork can be customized to meet the unique needs of your organization and delivered at your location. For more information, contact a Corporate Education Resource Manager at 877/710-5970 or 480/905-5980.
Computer-Based Certification Exam Only $645USD | Member $500USD
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Please note: If you are purchasing course materials for the purpose of self-study or a computer-based exam, it is recommended that you schedule your exam within 45 days of purchase to ensure the course materials and exam are current. These exams must be completed within one year of purchase. Instructions for scheduling your computer-based exam will be provided at purchase. Learn more at www.worldatwork.org/cbt. Self-study binder purchases are nonreturnable.
Many WorldatWork classroom locations are now offering e-binder technology to participants. For these courses, which include all public education options and several Local Network sponsored events and international events, your certification course binder (and BAII calculator, if applicable) will be available for pick up on site the day of the course. The WorldatWork classroom participants will now have the opportunity to access the course binder electronically for two-day courses, as an e-binder PDF. The e-binder will be accessible two weeks prior to the course start date or upon registration if you register within two weeks of the course.
To help you prepare for your course, please visit www.worldatwork.org/seminars to download course book amendments, view class rosters and to find out what to bring to your class.
For Virtual CourseCast and Virtual CourseCast On-Demand, registrants will receive a course binder no sooner than 5-7 days after registration. The CourseCast On-Demand will become available 1 week after the last course day and access will end 90 days from registration.
**Participants attending from the same computer. Limit three per computer connection. If registering more than one attendee, please contact Customer Relationship Services toll-free at 877/951-9191. *Join now and receive the best value. This includes both a one-year WorldatWork membership and course registration. Add the course to your cart and then click "Join Now" before proceeding to check out.
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